Hopper
Hopper Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hopper has 2.7 star rating based on 3691 customer reviews. Consumers are mostly neutral.
5% of users would likely recommend Hopper to a friend or colleague.
- Rating Distribution
Pros: Good prices, No pros, Cheap.
Cons: No customer service, No customer support, No way to speak to anyone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hopper has 2.7 star rating based on 3691 customer reviews. Consumers are mostly neutral.
5% of users would likely recommend Hopper to a friend or colleague.
- Rating Distribution
Pros: Good prices, No pros, Cheap.
Cons: No customer service, No customer support, No way to speak to anyone.50% of users think that Hopper should improve its Customer Service.
60% of users say that they won't use Hopper in the future for similar services or products.Recent recommendations regarding this business are as follows: "NEVER EVER EVER EVER USE THIS COMPANY OR ITS APP, TOTAL TRASH CUSTOMER SERVICE", "Buy direct with airline or hotel or car rental.", "avoid", "Just call the hotel directly. You'll get better service.", "Do not use".
Most users ask Hopper for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hopper Reviews
"Change flight"
No wait to talk to a person and he was able to fix my problem fully. The hold time between each step was about 5 minutes, but well worth silicon l solving the...
"HORRIBLE APP RIP OFF COMPANY"
There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never got my order
Money has been removed from my account, and I've never even heard of this company, nor have I ever authorized this company or any other company to take any money out of my account. So I'm trying to figure out what is going on.
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFree changes but charged extra with no explanation
Ha!!! NEVVVVER again
Book direct with the airline or hotel. Hopper does not stand by there policy.
The difference in the fare was $7 Canadian. I have screen shots.. it was not added to my receipt as a tax.
IT WAS ADDED AT THE BOTTOM AS “Total Additional Collection” NOT TAX. LIES is all I keep getting
He could not tell me what the extra was for, so I refused to pay. With Econoflex I have the option the change my flight and pay only the difference in the fare$7. Thats what Hopper app would have charged if it had worked at all..
HOPPER facilitates changes..but underlying policies are set by the airline, and The final say rests with the airline.
The bottom of my receipt has breakdown of flight costs, and then a line stating only Total Additional Collection. and an amount pulled out of the air with no explanation.
It states EVERYWHERE on hopper and airline app that I should be charged ONLY THE DIFFERENCE IN THE FARE I spent 4 hours on the phone trying to change this flight.
7 agents and a manager refused to help me or give me an explanation. I was told the extra few was because of taxes, then it was because of the base fare, then it couldnt be done at all because Hopper kept getting an errors so sorry. Next I was told the plane was booked solid, that I could only change the date not the country, then it was the airline that was charging the fee, and I was told I was wrong and I needed to read Hopper policy. I DID.
I AM FURIOUS.
When a person books Econoflex flight, changes are allowed at the cost of the difference in fare. Every man I talked to wanted to explain to me why I was wrong. But Im not. Again, its stated all over your website there will be mo additional fees.
Ridiculous customer service. I had to laugh when one asked me about booking a hotel wow
- Can compare flight prices by day
- Random charge with no explanation or help
Preferred solution: Price reduction
User's recommendation: Buy direct with airline or hotel or car rental.
Thank you for your reply. We apologize for any confusion regarding the recent charges.
To clarify, the additional fees were charged in Canadian Dollars (CAD), the same currency as your original booking.
Change requests are subject to a fare difference depending on the type of change being requested. Those policies are imposed by the airline on your ticket.
We appreciate your understanding.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE APP RIP OFF COMPANY
There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the hotel used stock images of another hotel that wasnt even close in resembling the rooms we stayed in, when i called to speak to hopper after getting negative attitude from this hotel, hopper said the hotel needs to refund them so they can refund me because they are only the 3rd party but this is a lie they are the facilitator of the room, they gave me scripted answers they dont apply, this app is a scam and has zero customer service skills, I will NEVER USE IT AGAIN, and I WILL WARN ANYBODY WHO EVER BRINGS IT UP TO ME HORRIBLE
User's recommendation: NEVER EVER EVER EVER USE THIS COMPANY OR ITS APP,,,, TOTAL TRASH CUSTOMER SERVICE
Thank you for bringing this to our attention. We understand that you were not fully satisfied with the service provided by the hotel during your stay.
We have reviewed your request, and our support team has advocated for a refund with the property.
However, they were unable to secure a refund approval.
Please be advised that all refund requests remain subject to the property's discretion. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 to offer further assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible communication
Hopper definitely don’t read the complaint as I already informed that Im outside US and is impossible to use free tool as suggested. Last time à call coated me £160 what is extremely inconvenient I need an online contact email or online form.
This answer is a joke they don’t even read our complaints, I’ve informed call outside US is impossible or expensive, I called before the problem for a simple question costed me £160. Is not free Cost loads , you stay in the line just waiting to be answered what make impossible communication.
They have my email , they have my details they clearly don’t have intention to solve the problem. Provide online communication
This answer is a joke they don’t even read our complaints, I’ve informed call outside US is impossible or expensive, I called before the problem for a simple question costed me £160. Is not free Cost loads , you stay in the line just waiting to be answered what make impossible communication.
They have my email , they have my details they clearly don’t have intention to solve the problem. Provide online communication
I meant over one and half hour before, I arrived at the airport 6:40 all ready checked in online , weight luggage’s just to drop and go . Fly suppose to depart 8:15. This is unacceptable and I can’t solve because I bought from hopper
From UK last time I contacted them costs me £160 now I'm in other country and the call is not even possible the email provided me last time doesn't exist, submit any form in the app is impossible. I need to solve my problem urgently.
- Fly offers
- Impossible or very expensive communication
Preferred solution: Full refund
User's recommendation: Never specially because u can’t have customer service’s
We’re sorry that you had a poor experience with your flight booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT? ACTIVE AND PAST BOOKINGS: We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App: 1. Tap the “Help” icon in the bottom right of your screen 2. Choose the booking you need help with. 3.
Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID. 24/7 LIVE CHAT (VIP BOOKINGS) If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App: 1. Tap the “Help” icon in the bottom right of your screen 2.
Choose the booking you need help with. 3. Select the type of assistance you require, and select “Chat”. PRE-BOOKING SUPPORT / GENERAL ENQUIRIES For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French. We hope to see you again on the Hopper app soon!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Read the fine print, or you don't get a refund, the airline is not responsible if booked via hopper, booked via 3rd parties-like hopper-the airlines are not required to refund when changes are made to flights
User's recommendation: avoid
We are sincerely grateful for bringing this matter to our attention, and we deeply regret any inconvenience it may have caused. Your feedback is important to us, and we would like to address this concern.
We are unable to directly assist you through this platform due to privacy concerns; however, we would like to further review and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
Made a reservation for a car rental with them. At the pickup location, I was charged like for a completely new reservation.
Hooper's customer representative told me they would refund me once I sent a receipt to them upon return of the rental.
I did, and they told me they cannot do anything and offered me a $50 voucher instead. What a joke.
- Scammers deceiving change bookings terrible customer service
Preferred solution: Full refund
User's recommendation: Avoid them
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Totally scam
Offers vouchers for sharing then when you try to book they tell you your card payment won't go threw
User's recommendation: Do not use
We understand that your recent interaction with Hopper did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. To help us better understand and resolve the issue you encountered, we recommend a few troubleshooting steps.
Firstly, please try clearing the cache within your phone's application settings. This process often resolves temporary glitches that can affect app performance. After clearing the cache, please completely log out of the Hopper application and then log back in using your credentials. Additionally, ensuring that you have the latest version of the Hopper app installed on your device is crucial, as updates frequently include bug fixes and performance improvements.
You can check for and install updates through your device's app store. If the problem persists after following these recommendations, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Dallas, Texas
Dealing with Hopper as a hotel
It's not just the rest of you that they're ripping off. They try to rip off the hotels, too. Every time one of their reservations comes through I have to spend half an hour on the phone with their overseas call center to collect the tax they somehow think they are immune from.
User's recommendation: Just call the hotel directly. You'll get better service.
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t received my refund yet
Customer service representatives are friendly, but problem is still not solved. Promised someone will call or email back about 24 to 48 hours every time, but never call or email back.
We sincerely apologize for the experience you had and we understand your frustration. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are scammers
So it was not my fault that I didn’t stay at this motel. It was the Oyo that chose that. I expect a full refund.
I paid for a week's stay in full in December. In January, we set out on our trip and when we arrived, we were told that there was a $200 security deposit which was paid right then. A few minutes later, we were questioned about our two dogs, whether they were service dogs, which they are. I was able to show the federal paperwork.
At this point, I was told that we couldn't stay unless we paid an additional $80 per dog per night. I was shocked and I told them that I chose this hotel because the website stated 'pets welcome'. They told me it was at their discretion and to pay it or go away. I asked for a refund so I could find another room and was told to go through the app I used.
I left and my husband, who is 65 and disabled, and me, 60 and disabled, left and for the next three days, slept in a parking lot. I have called every day to ask for my money. Every day, I’m told that I’ll have to wait another 24 to 48 hours. Our dream vacation was completely ruined and nobody would help us.
I will NEVER use that app again. They are liars and the customer service is horrible.
- Complete liars
Preferred solution: Full refund
User's recommendation: Beware Do not use this app
Thank you for bringing this to our attention, and we sincerely apologize for the experience you encountered with your booking PK52MXRZKPNP. I have reviewed your record and can see that there was an open case regarding your concern.
Based on your booking, this is a non-refundable reservation. My colleague did send an email to our partner to request a refund; however, we have not received an update regarding this matter. Rest assured that this is being monitored, and once we receive feedback, we will notify you right away. If you have other concerns, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free).
Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Schaumburg, Illinois
Question about pricing
I asked for a price on a round trip from ORD to Quebec and was quoted a price of $390 then you did not honor it and the price ent up tp $1400
We sincerely apologize for any inconvenience this may have caused. We would like to investigate and address this issue promptly.
Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight was changed to a different Date and Informed only 9 hours before Flight Departure
When I called Hopper, they said it was the airlines responsibility and when I spoke to the airlines, they said the matter was in Hopper’s hands. No one assumes responsibility for the lack of sufficient notification for this change nor tries to make it right by getting me on a flight the day I was meant to fly nor offer any sort of compensation for the significant inconvenience
I called Hopper and they told me Porter Airlines had changed my flight from Dec 19th 1 pm to Dec 20th 11:15 pm (local time would be Dec 21st 1:41 am) and that I should have gotten an email from Porter. I did not receive any email from Porter nor Hopper nor did the Hopper app reflect this modification at the time. In fact, it was only until 4:11 am on Dec 19th did I receive an email from Hopper notifying me of the flight modification (only 9 hours before my original scheduled flight departure). When I asked if it was possible to be rebooked for a flight on my original booked flight date, they said I would need to contact Porter Airlines.
I hung up with Hopper then called Porter Airlines. Porter told me they had overbooked the flight and all flights departing on Dec 19th were fully booked and if I wanted a refund or change, I would need to contact Hopper. I called back Hopper and told them what Porter said, and they proceeded to tell me to contact Porter once again. I told them I was being sent on a back and forth phone call discussion that was going nowhere.
Finally, Hopper talked to Porter directly and Hopper informed me all that could be done was Porter could issue a refund for the original amount of the one way flight (about $300) but if I wanted to rebook for a flight on Dec 19th I would need to pay out of pocket. I checked on Google Flights and flights for Dec 19th now were selling for $880-**** for one way flight, since it was very last minute and close to the holidays. They indicated they could do nothing in terms of compensating me for the inconvenience and troubles. The two major issues are: (i) My flight was changed to another flight that was departing 34 hours later than my original booking; and (ii) both Hopper and Airlines did nothing to make things right.
The refund offered was not helpful at all. I had to cancel plans across Dec 19th and Dec 20th and lost two days off my original booking.
- Poor notification system
Preferred solution: I would like to receive extra compensation for the change in flight with only 9 hours of notice and 34 hours flight delay. That should amount to between $500-3000.
We are sincerely grateful for bringing this matter to our attention, and we deeply regret any inconvenience it may have caused. Your feedback is important to us, and we would like to address and rectify the situation promptly.
We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Marana, Arizona
Poor Service, Poor Resolution
I arranged a round trip flight and paid via credit card receiving a confirmation for two travelers. Upon arrival at the airport we learned Hopper had only purchased one ticket.
We had to purchase a second ticket on the spot and paid a much higher rate than previously arranged. I contacted virtual assistant several times repeatedly lost contact. Upon return from this trip I called and spoke to a person at Hopper who admitted that Hopper had erred and that someone would call me to make arrangements to correct. No calls, but I did receive an email from Santiago H.
This started a series of email exchanges; Hoppers response was unsatisfactory on several fronts. Hopper wanted to issue a refund (which would not repay my out of pocket expenses) and advised I needed to open a PayPal account for the refund. I refused this. Santiago then advised Hopper would give us a $50.00 voucher for a future hotel stay.
I refused this as well. Santiago advised it was Hopper policy to issue refunds via PayPal; I advised my policy was to not do business through PayPal. Santiago also indicated Hopper would only refund the amount I previously paid them, which was not sufficient to cover my travel costs and inconvenience. Now I cannot get through to anyone at Hopper.
Santiago is not responding to further emails. It seems they have just shut down my complaint and the issue.
Poor servicePoor resolution. What else can I do?
User's recommendation: Avoid purchasing through Hopper!
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Canceled trip within 24 hours but unable to refund
Close to impossible to speak with a live customer rep, and if you did, if they cannot answer your question they will put you on hold until nobody is answering.Calls were recorded so it should be on their record that a call was made to cancel a trip.But this hopper app. wont take responsibility with regards to full refund within 24 hours of cancelation.
Also before cancelling flights, it was per hopper customer rep. to just cancel flight within 24 hours and be fully refunded other than making corrections.Very frustrating to keep calling, hopper is the worst app i have encountered with regards to booking.
Preferred solution: they have to pull out the time we booked and canceled. and get full refund.
User's recommendation: will never booked with hopper.will keep sharing my exp. to people who have travel plans
We sincerely apologize for the experience you had and we understand your frustration. Upon checking your record, a refund was already processed on your booking on 20Feb25.
If you have other concerns, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged extra 200 $
I waited on the phone for 1 hour 45 minutes to finally talk to someone who I could barely understand. Yet, they couldn't find why I got charged an extra $200 and said they can't do anything. I am never using this worthless app again!
- Customer service sucks
Preferred solution: Full refund
User's recommendation: dont ever avoid at all costs
We sincerely apologize for the experience you had and we understand your frustration. As mentioned in the previous response we have thoroughly checked the account and we were unable to locate any charges amounting to USD 200.
There is a possibility that the charge was with the hotel (deposit) which typically falls off from your account.
Should you need further assistance, please do not hesitate to contact us. Have a good day!
Birmingham, Alabama
No one answered the phone when I called customer service and do not want subscription I was charged for
No one ever answered the customer service line and was charged for a subscription that was never used. I do not want Subscription!!!
User's recommendation: Do not get subscription for Hopper
Hello, Please note that the subscription fee program was already discontinued since 2023, so the charge is not coming from us. Our team suggest that you should consult to your bank to understand where this fee is coming from.
If you want to discuss this over the phone feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Hopper FAQs
Hopper is a travel app that serves as a travel agent by providing customers with flight, car, and hotel deals. It offers up to 40% discount on bookings.
The most common Hopper complaints on Pissedconsumer.com include double bookings, unauthorized bookings, and charges, failure to provide booking confirmation, poor customer service, and difficulty canceling or getting refunds.
The Hopper app predicts flight and hotel prices and notifies customers when there are deals. You can make your booking immediately or freeze the discounted price and book later.
You can cancel your booking on the latest Hooper App. Login to your account, select the booking you would like to cancel, and tap on “Cancel My Trip,” then submit your cancellation request. For further assistance with canceling a booking, contact the Hooper customer service.
You may be able to cancel for a full refund for bookings made within the last 24 hours. If canceling due to reasons such as death or illness, Hopper may offer a goodwill refund. The specific refundable amount is at the discretion of the airline or hotel. Refunds are processed within 15 working days and sent to the initial payment method.
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We are sincerely grateful for bringing this matter to our attention, and we deeply regret any inconvenience it may have caused. Your feedback is important to us, and we would like to address this concern.
We are unable to directly assist you through this platform due to privacy concerns; however, we would like to further review and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.