Hopper Reviews
Hopper Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hopper has a 2.6 star rating from 2951 customer reviews, mostly neutral. 5% of users would likely recommend. Rating distribution skews unfavorable.
Key Takeaways for Future Customers
- Check final price before booking; several Hopper reviews report unexpected price increases.
- Expect limited live support; contact options can be slow or unavailable.
- Prepare documentation for refunds as many ask for refunds and wait times vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no live agents.
- Recurring refund, exchange, and cancellation issues with slow processing.
- Reports of duplicate charges, missing receipts, and unclear extra fees affecting trust.
Positive Feedback
Some users note good prices and a few resolved issues via app support; occasional helpful service experiences appear in reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hopper has a 2.6 star rating from 2951 customer reviews, mostly neutral. 5% of users would likely recommend. Rating distribution skews unfavorable.
Key Takeaways for Future Customers
- Check final price before booking; several Hopper reviews report unexpected price increases.
- Expect limited live support; contact options can be slow or unavailable.
- Prepare documentation for refunds as many ask for refunds and wait times vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no live agents.
- Recurring refund, exchange, and cancellation issues with slow processing.
- Reports of duplicate charges, missing receipts, and unclear extra fees affecting trust.
Positive Feedback
Some users note good prices and a few resolved issues via app support; occasional helpful service experiences appear in reviews.
Media from reviews
Vancouver, Washington
Seat selection on flight
Easiest if customer uses Hopper app and selects Contact Support. Patience is key. My problem is resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cuenca, Azuay
So other people don't get scammed.
- - The price jumped $100 during checkout after it was shown.
- - The advertised 645 price was met by others, but the price later rose to 745.
As I was paying for the price that Hopper advertised a flight for, it went up $100. Two people bought the flight after me for the price shown.
The flight was still available, and as I'm talking to customer service, I look it up again, and now there is $100 more.
I have a screenshot, and two other people bought it after me for the advertised price of 645. How is this possible?
- Untrustworthy
Preferred solution: The satisfaction of not having other people scammed.
User's recommendation: Make sure you look at the final price before booking I almost clicked and agreed to a higher price thank God I looked before clicking because you start with one price and end up with $100 more yet two people bought it after me I don't understand how this happens . Then I'm speaking to the customer service and I could clearly see again that it's still available but when he brought it up he said it was $100 more not cool not cool at all.
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your booking experience and welcome the opportunity to address your concerns.
To clarify the fare changes, travel platforms use real-time dynamic inventory systems. Because multiple customers view and book seats simultaneously, fares cannot be held or guaranteed until checkout is complete. Airlines divide economy seats into different price tiers (fare classes). When lower-priced seats sell out, the system automatically moves to the next available tier.
This standard industry practice means prices and availability remain subject to change until a ticket is officially issued.
We appreciate your understanding. Please reach out if you have further questions or need additional assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bogotá, Bogotá, D.c.
Resolved: Lack of Refund Transparency
Company fixed the issue and I have been provided with full refund. A full refund was issued back to my bank card with an apology for the huge delay.
I flooded their Facebook and Instagram accounts with a warning to consumers and the details of my issue for public viewing. I also filed a complaint with every consumer protection agency that I could find online and provided details and photos.
IT IS NOT STATED IN THEIR POLICY TO MAKE THE CUSTOMER WAIT FOR 2-3 MONTHS TO RECEIVE THE REFUND! IT IS A RIDICULOUS POLICY AND THE RULES ACCORDING TO NTA (NATIONAL TRANSPORTATION AUTHORITY, THE REFUNDS MUST BE PROCESSED BETWEEN 7-20
CALENDAR DAYS!!
I purchased a fully refundable airline ticket through the [PERSON_NAME] app. [PERSON_NAME] has acknowledged that I am due the refund. However they are making me wait 2-3 months to receive it.
This is a ridiculous amount of time for $363. I have complained numerous times but they keep giving me the same answer. Nowhere does it say on their website that refunds take 2-3 months. See below for their response.
I also reached out to Avianca Airlines and they have put the responsibility solely on [PERSON_NAME] [GEOGRAPHIC_DATA]
This is Hoppers response.
[PERSON_NAME]:Thank you for reaching out to us for an update on your refund request. We sincerely apologize for the wait and any inconvenience this may be causing.
Please note that weve already submitted the request to the airline for processing on their end. While the standard timeframe provided is 6090 days, refunds are often completed within approximately one month.
Its been 6 weeks and counting
- Lack of transparency and poor customer service
User's recommendation: Choose another travel app. Hopper has very bad reviews
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay you experienced regarding your refund. We want to confirm that this issue has now been fully resolved, and your refund has been processed.
A formal refund confirmation containing all the transaction details has been sent directly to your email.
Depending on your financial institution, the funds should reflect in your account within a few business days. We appreciate your patience while we worked to get this sorted out for you, and we will use your feedback to improve our communication timelines moving forward.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Hopper cancelled my check-in 72 hours before my arrival
- - Host canceled; Hopper offered a hotel with price diff.
- - Refund in 7–10 days; no rentals available.
- - Support unresponsive; no escalation or remedy.
Yes, I know the resevation was not available. you cancelled my resevation 72 hours before I was to check in.
I have contacred your customer service rep's several times. And now rhar you have cancelled my reservation you will not even talk to me.
You have my number call me! if you truly wish to resolve this.
I paid Hopper 568 dollars. On August 4th i received an email from the host stating the booking was cancelled. I called Hopper and asked to be booked in a similar rental. They claimed they could not do it as they could only book me in a hotel.
I asked to be put in a hotel that was 1 bedroom less than I had originally booked. Hopper said fine if I paid the difference in price. I agreed. Today August 6th 2026 Hopper says they were mistaken and the hotel was not available for my stay dates.
And they had no rentals available. Then they issued a refund stating it would take 7 to 10 days. Each time I called I asked to speak with a supervisor. Each time they refused.
I asked that my case be esculated they refused. I was hung-up on several times and other times I was put on hold for up to an hour. I am 3 days away from my flight. I cannot afford to book another room because Hopper would not do a host default cancellation.
Hopper refused to find me a different property and took it upon themselves to handle this poorly.
I paid 1200 for plane tickets I cannot use now and I have a daughter that has cried all day. The host ruined my vacation by cancelling my booking and Hopper added salt to the wound by resolvving nothing for me.
- Cant think of any
- Slow to respond
- Violate their own terms
Preferred solution: I want a reservation for sunday August 9th 2026 so i can take my daughter on vacation
User's recommendation: Do not use Hopper. They steal vacations
We sincerely apologize for the inconvenience you have encountered. Upon review of the records, we have received a notification from King Bed | Disney Contemporary Townhouse stating that reservation 762NRD6V6J48 cannot be fulfilled and a refund was processed.
Please be advised that we are unable to process a new reservation on this platform. We kindly suggest reaching out to our support team at +1-833-933-HOP1 (+1-833-933-4671) for further assistance.
Our team remains available to help you with this matter. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
I got a room in Río in Vegas and we didn't have hot water so I want money back
No hot water, worst the last day right before checking out, first day was warm but the problem got worse so I want my money back plus compensation, this was unacceptable, totally unacceptable especially because I was traveling with my mother, taking a cold shower right before checking out wasn't safe for her.
- Reservation was made as it supposed
- Insurance should cover a full refund i
Preferred solution: Full refund
User's recommendation: Choose a more reliable hotel
Upon reviewing the records, this pertains to a past date reservation. Our records indicate that you have contacted our support team regarding this matter, at which time you were advised to await feedback from the hotel and follow up with us once any approved refund or compensation is confirmed.
Hampton, Virginia
Promotion
I got good customer service yes and they really helped me with the questions that I asked you and yes I would recommend this company
contact 1 88* *** ****
Santa Clara, California
No payment receipt or itinerary for confirmation # HKZD37
Not happy at all. No live agent.
No receipt or itinerary once booked. Try to get seats from Delta, Can't because payment not received.
Not a happy person. You guys need more responsibility in making sure booking is processed and sent in timely manner.
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Reading, Pennsylvania
Problem with a reservation
- - No live help available when needed.
- - Booked a two-bed double but got one full-size bed.
- - Changes only through Hopper; we don't want to share.
No live help available very disappointed with the room set up we needed two beds and we booked a double room with the thought that we would get two beds. We got one full-size bed and the hotel clerk told us they could not do anything about it because we booked through Hopper and only Hopper can change the room type we are too grown men, and we would prefer not to sleep in the same bed together
User's recommendation: Live agents
We sincerely apologize for the inconvenience and disappointment caused by the room arrangement, as well as the difficulty you experienced reaching our support team. Upon reviewing our records, we found an attempt to contact us; however, the conversation was not successfully transferred to a live agent.
We understand how frustrating this must have been when you needed immediate assistance. Regarding your reservation, the room booked was listed as a “Double Room.” This term refers to a room designed to accommodate two guests and does not necessarily mean that it includes two separate beds. In this case, the room’s configuration included one double/full-size bed. If you would like to change to a room with two separate beds, we can assist with requesting an upgrade.
Please note that any change will be subject to the hotel’s availability and additional charges, which would be at your expense. For immediate assistance, please call us at +1-833-933-HOP1 (+1-833-933-4671).
Our support team is available toll-free, 24 hours a day, seven days a week. Again, we apologize for the confusion and inconvenience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble
I was charged twice I book the the room has you can see I have two different charges for the same st
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the reported duplicate charge.
For privacy reasons, we’re unable to review your booking and payment details through this platform. Please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671).
Our team is available 24/7 to investigate and assist you. Your satisfaction is important to us, and we’re committed to helping resolve this matter as promptly as possible.
Washington, District Of Columbia
I use the wrong date for motel reservation
I used the wrong date when I was making the reservation for a motel room in Ocean City,Maryland. I hope I can get a refund.
Thank you for reaching out. For immediate assistance, please contact us at +1-833-933-HOP1 (+1-833-933-4671), available 24 hours a day, 7 days a week (toll-free).
Our team will resolve this promptly. Thank you
Baton Rouge, Louisiana
To resolve an issue with a car rental.
After I had already rented a car at one airport, you canceled my flight and changed airports and airlines, so I had to cancel the car rental at the first airport and was still charged for the car that I never picked up. I would like a full refund for the car rental due to the fact that it was not my fault.
Preferred solution: Full refund
Thank you for sharing your feedback. Upon reviewing your case, our customer support team has reached out to request the supporting documentation required by our car rental partner to review your request.
Please note that while this reservation was originally booked under a non-refundable policy, our team is more than happy to advocate for an exception and request a refund on your behalf. Please keep in mind that refunds are subject to the partner's approval and are not guaranteed.
To move forward, please check your inbox or spam folder for our team's recent email and reply with the requested documents. We look forward to assisting you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Econoflex changes cost only fare difference.
- - Fees charged with unclear explanations.
- - Receipt shows Total Additional Collection, unexplained.
Ha!!! NEVVVVER again
Book direct with the airline or hotel. Hopper does not stand by there policy.
The difference in the fare was $7 Canadian. I have screen shots.. it was not added to my receipt as a tax.
IT WAS ADDED AT THE BOTTOM AS “Total Additional Collection” NOT TAX. LIES is all I keep getting
He could not tell me what the extra was for, so I refused to pay. With Econoflex I have the option the change my flight and pay only the difference in the fare$7. Thats what Hopper app would have charged if it had worked at all..
HOPPER facilitates changes..but underlying policies are set by the airline, and The final say rests with the airline.
The bottom of my receipt has breakdown of flight costs, and then a line stating only Total Additional Collection. and an amount pulled out of the air with no explanation.
It states EVERYWHERE on hopper and airline app that I should be charged ONLY THE DIFFERENCE IN THE FARE I spent 4 hours on the phone trying to change this flight.
7 agents and a manager refused to help me or give me an explanation. I was told the extra few was because of taxes, then it was because of the base fare, then it couldnt be done at all because Hopper kept getting an errors so sorry. Next I was told the plane was booked solid, that I could only change the date not the country, then it was the airline that was charging the fee, and I was told I was wrong and I needed to read Hopper policy. I DID.
I AM FURIOUS.
When a person books Econoflex flight, changes are allowed at the cost of the difference in fare. Every man I talked to wanted to explain to me why I was wrong. But Im not. Again, its stated all over your website there will be mo additional fees.
Ridiculous customer service. I had to laugh when one asked me about booking a hotel wow
- Can compare flight prices by day
- Random charge with no explanation or help
Preferred solution: Price reduction
User's recommendation: Buy direct with airline or hotel or car rental.
Hopper is a dishonest company, there disclaimer says we could cancel up to a certain date, and we did on the last day, they did not honor it and wont issue a refund. We will now dispute the charges and report them wo the BBB Better Business Bureau.
I will also post a review on YELP warning people to not use them because of their misleading practices and vague disclaimer. This is a horrible company and does not deserve to do business here.
Replying to
Grand Island, Nebraska
Never able to get a rep on the phone
- - Guest prepaid via Hopper; card declined.
- - Guest cannot check in without paying full price.
- - Staff tried 20 numbers and emails; support said no help.
I am a gm of the hotel. A guest prepaid through Hopper.
The prepaid card from Hopper declined. Now the guest won't be able to check in without paying full price.
I have attempted to try 20 different phone numbers and sent an email, and through suppport and just kept getting told there is nothing they can do. DO NOT USE HOPPER!!!
User's recommendation: DON'T BOOK
We sincerely apologize for the frustration this situation has caused you and your guest. We understand how disruptive declined virtual card payments can be at check-in, especially when the reservation was prepaid.
This is not the experience we want for our hotel partners or shared guests. We would like to review this matter urgently to ensure it is properly addressed. Please contact our support team directly at +1-833-933-HOP1 (+1-833-933-4671), available 24/7, so we can escalate this to the appropriate department for immediate review.
If you have a case reference number, please provide it so we can locate the record quickly. We value our partnerships and are committed to resolving this matter as promptly as possible.
Travel Expert Talks
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Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocklin, California
Refund never issued
- - Flight canceled the day before due to an airline strike.
- - Customer service did not help.
- - Refund promised in 6 months and I'm still waiting.
This matter has not been resolved
I scheduled a call with the airline myself directly since I have other connecting flights and hotels that would be affected. I was told I would get a refund 6 months later and I'm still waiting.
I'm still getting the runaround. Horrible service.
- Lack of follow up
- Run around no resolution offered
- Communication barriers
Preferred solution: Full refund
User's recommendation: No do not book with Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
Difficult reaching customer service
- - First-time Hopper booking for a July 2026 flight placed in November.
- - A confirmation email was promised; five weeks later, none arrived.
I booked for the first time through Hopper a flight in July 2026 back in November and I received an email saying I would receive a confirmation email shotly . That was 5 weeks ago so yes I am concerned because I never received the confirmation email
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE APP RIP OFF COMPANY
- - Dirty room, non-working AC, and stock-image photos misrepresenting the stay.
- - They call the app a scam and say they will not use it again.
There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the hotel used stock images of another hotel that wasnt even close in resembling the rooms we stayed in, when i called to speak to hopper after getting negative attitude from this hotel, hopper said the hotel needs to refund them so they can refund me because they are only the 3rd party but this is a lie they are the facilitator of the room, they gave me scripted answers they dont apply, this app is a scam and has zero customer service skills, I will NEVER USE IT AGAIN, and I WILL WARN ANYBODY WHO EVER BRINGS IT UP TO ME HORRIBLE
User's recommendation: NEVER EVER EVER EVER USE THIS COMPANY OR ITS APP,,,, TOTAL TRASH CUSTOMER SERVICE
Thank you for bringing this to our attention. We understand that you were not fully satisfied with the service provided by the hotel during your stay.
We have reviewed your request, and our support team has advocated for a refund with the property.
However, they were unable to secure a refund approval.
Please be advised that all refund requests remain subject to the property's discretion. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 to offer further assistance.
Hopper FAQs
Hopper is a travel app that serves as a travel agent by providing customers with flight, car, and hotel deals. It offers up to 40% discount on bookings.
The most common Hopper complaints on Pissedconsumer.com include double bookings, unauthorized bookings, and charges, failure to provide booking confirmation, poor customer service, and difficulty canceling or getting refunds.
The Hopper app predicts flight and hotel prices and notifies customers when there are deals. You can make your booking immediately or freeze the discounted price and book later.
You can cancel your booking on the latest Hooper App. Login to your account, select the booking you would like to cancel, and tap on “Cancel My Trip,” then submit your cancellation request. For further assistance with canceling a booking, contact the Hooper customer service.
You may be able to cancel for a full refund for bookings made within the last 24 hours. If canceling due to reasons such as death or illness, Hopper may offer a goodwill refund. The specific refundable amount is at the discretion of the airline or hotel. Refunds are processed within 15 working days and sent to the initial payment method.
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Thank you for bringing this to our attention. We are happy that your concern is resolved.
For privacy reasons, we’re unable to review your booking and payment details through this platform. Please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671).
Our team is available 24/7 to investigate and assist you. Your satisfaction is important to us, and we’re committed to helping resolve this matter as promptly as possible.