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#37292

How do I get my refund due to Covid-19 cancellation.

My flights were cancelled due to the Covid-19 situation. My information is: DLNXSY - TAP Airlines TP218 (May 10th) Z-Q1KPR7M9X - Norwegian Air Flight 7701 (May 16th) How do I get a refund since I can't seem to get seem to get ahold of anyone at the airlines?

Any help you can provide me with, I'd greatly appreciate. Thank you!

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by #1989670

They took $50 from me and did not book my flight.

by #1989687

Same thing with me yesterday

by #1899176

I am in the same position. Does anybody out there have a number to contact Hopper? They also owe me a refund for a Norwegian Air Flight in beginning of May that was cancelled because of Corona Virus. Their website offers no customer service. Hopper website said to ask for a refund from Norwegian Airlines. I did and Norwegian says they sent it to Hopper to refund to me. This is an endless circle and seems to me like a scam. Please any info or guidance on this would be greatly appreciated.

by #1850156

According to Hopper FAQs, if your flight was canceled, you are eligible for a full refund. Usually, the refund can be expected within 3-10 business days.

by #1858933

Hi - I have a flight to Germany that was canceled - how do i contact Hopper to ensure this happens???

by #1905100

I read that as well, but my flight was cancelled and they have me credit which expires in 6 months! Plus it took them 7 weeks to send my credit. I don't think I'll even be allowed in Europe in 6 months! I'm never using Hopper again. Expedia was so easy to deal with on everything I booked through them.

by #1926001

I’m in the same boat too!!! It’s been way over ten days! Never been so dissatisfied with anything like this in my life!

by #2004905

At least you received a credit. They didn’t give me an option for a refund nor credit... I lost $265.

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Question:
#84134

How to get a refund?I was trying to book a hotel through the app an it kept saying there was a problem. I tried a couple of times and it would say the same thing.

My wife check our account and we were changed for the booking that it kept saying there was a problem. I never received a confirmation email an when I look at my trips it shows nothing.

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Answer:
by #2076170

Did you get an answer? I got the same problem and I even got charged, but in the app the wasn’t any reservation made.

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Question:
#66491

HOW CAN I GET ME REFUND.

I have emailed you guys so many times now, I just need my refund my hotel had blood everywhere in the room forint desk lady said she would give us one back. can someone just freaking help me

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Answer:
by #2002282

According to Hopper refund policy refunds are always at the discretion of the hotel and Hopper can only process what has been authorized by the hotel. To get a refund, you should contact hotel manager and discuss the problem with them.

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Question:

How Can I move my flight?I want to move my flight because in manila is lockdown until april 4. I hope i dont have a fee because its not my fault because of lockdown.

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Answer:
by #2000464

According to the Hopper help section, to reschedule your flight, select the booking you're inquiring about in the app, and then follow the prompts to submit a request.
If your booking is eligible for itinerary changes, the cost may include the airline’s change penalty for the booking as well as any applicable fare difference between the original flight price and the new flight price.

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Question:
#64411

How can I get a refund for the flight that I never received a confirmation.

I tried to book a flight to Atl y’all took the money off my card but never ask me the rest of my information & I never got a confirmation

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Answer:
by #2007861

According to Hopper refund policy refunds are always at the discretion of the airline and Hopper can only process what has been authorized by the airline. Your confirmation email will list whether your booking is refundable under "Cancellations" at the bottom of the receipt.
If you made your booking within the past 24 hours, you might still be eligible to cancel your booking directly in the app without penalty for a full refund.
For details contact Hopper customer service. For all questions about your booking, you'll need to create a request directly from your trip in the app.

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Question:
#64242

How can I confirm my flight reservation.

I booked and hopper still shows I still need to book. My credit card says I booked two tickets I only need one.

The airline says they have none. HELP ME get my booking confirmed

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Answer:
by #2009092


According to Hopper help section whenever a booking has been confirmed and ticketed by the airline, you will receive a confirmation email from Hopper titled "Your Hopper receipt and itinerary." Your confirmation email will include all of the details of your upcoming trip, as well as the breakdown of fees. You can also access any confirmed itineraries directly in the app. If you have not received an email confirmation, you may have encountered an error while booking in the app and your booking did not go through. Please, contact Hopper customer service for further information by phone at 888-304-****.

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Question:
#61242

How can I get my refund?I was charged 3 times for a price freeze for the same flight! How can I cancel my flight & get a refund? The app is not giving me a option to cancel my flight.

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Answer:
by #1982591

I have decided and think that anyone else who has had issues with this HOPPER APP predatory so called “Price freeze” or any other issue contact Consumer affairs in Canada and the attorney generals of New York and Massachusetts and make a formal complaint.

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Question:
#60931

How can I extend my stay in the hotel I’m in.

I booked a hotel and I want to extend the stay for a day plus

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Answer:
by #1976153

According to the Hopper help section, to extend your stay, you should make an additional reservation in the app at the same hotel, subject to the hotel's availability. The hotel may be able to link the reservations so you don't have to change rooms in the middle of your stay.

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Question:
#60698

How can I get my trip or at least my refund??I booked a departing connecting flight from Michigan to Chicago to Denver through American Airlines and then a returning flight from Denver to Michigan through United. I was charged the $218 for the whole booking and it’s not showing up on the app that I booked a flight or have an upcoming trip. I would like my money back please.

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Answer:
by #1976155

Unfortunately, Hopper does not provide any information about what to do if you do not see your booking in the app on the company website.
To get more information about your booking, please contact the Hopper customer care team:
  • via the company's social networks;
  • via the support section in the app.

by #1970483

I've been waiting for my refund, too. I seems like this is what's going on. https://***/2020/12/18/unicorn-travel-startup-hopper-is-facing-a-pandemic-fueled-customer-service-nightmare/

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Question:
#60442

Where is my refund?I had canceled my flight to the United Kingdom in March of 2020 and still have yet to be refunded. Want my money back!!!

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Answer:
by #1982594

I have decided and think that anyone else who has had issues with this HOPPER APP predatory so called “Price freeze” or any other issue contact Consumer affairs in Canada and the attorney generals of New York and Massachusetts and make a formal complaint.

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