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Hopper is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Hopper Customer Service

Hopper Phone Numbers and Emails

Toll-Free Number:

  • (833) 933-4671
Call customer service

Hopper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Hopper Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email

  • The best phone number to call Hopper is 8339334671. 24% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 10 minutes.

  • Be prepared for the call as Hopper may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›

How to Contact Hopper Customer Service?

Most Popular Number:

(833) 933-4671
Total calls: 22 903 Issues resolved: 299 Last call: Dec 3, 2025

The Hopper customer service number is 1-833-933-4671. You can talk to a live representative and get assistance with your account or information about your order.

The toll-free Skype Hopper support number is 1-833-933-4671. The Hopper customer service team is ready to help anytime, day or night. You can use this contact for complaints and compliments as well. You can receive a consultation, learn about the prices and place your order.

The Hopper customer service contact email is not listed as the option to reach the Help Center team. However, you can use their chat feature to share your concerns with Hopper customer support. Note that you may access Live Chat within their app if you’ve purchased VIP Support. You can enter the chat by tapping the Help icon in the bottom right of your screen. Choose the booking you need help with and select the assistance you require. Tap the Chat button and start the conversation with a live agent.

To receive a written response on your issue, use regular mailing address: 9601 S. Meridian Blvd., Englewood, CO 80112.

The Hopper 24 hour customer service is available at the toll-free Skype number. Make sure you have your Support ID ready if you’re calling about existing bookings.

The International customer care number is also operational 24/7. You can reach a live assistant anytime you need help or information.

The Hopper customer service hours for the live chat are 24/7. It is available in the app if you have VIP Support. It is a convenient way to quickly contact support if the phone lines are busy and your inquiry is urgent.

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Contact Information

Hopper Website:

Hopper Help Center:

Corporate Office Address:

Hopper, Inc.
5795 Gaspé Ave Suite 100
Montreal, Quebec
Canada

Other Info (opening hours):

Other Locations:2020 10060 Jasper Ave Tower 1, Edmonton, Alberta T5J 3R8,United StatesMespil Business Centre, Mespil House, Sussex Road, Dublin 4, Ireland265 Franklin St., Suite 1702,Boston,Massachusetts 02110,United States

More contact details

Hopper Customer Service Reviews

1.2 / 5
Bad
See all 7.5K reviews
Gregg K Dbs
HORRIBLE APP RIP OFF COMPANY
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the hotel used stock images of another hotel that wasnt even close in resembling the rooms we stayed in, when i called to speak to hopper after getting negative attitude from this hotel, hopper said the hotel needs to refund them so they can refund me because they are only the 3rd party but this is a lie they are the facilitator of the room, they gave me scripted answers they dont apply, this app is a scam and has zero customer service skills, I will NEVER USE IT AGAIN, and I WILL WARN ANYBODY WHO EVER BRINGS IT UP TO ME HORRIBLE

Megyn Hba
They do not have the information to help customers or if they do, they aren’t.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I have called Hopper four times to discuss my trip and the reasons it was canceled. My purse was stolen while I was at the gate leaving the country.

All of my identification was stolen including $600 in cash.

I simply need them to contact Xcover and make them aware I do not have access to the claim reports Because I did not receive their email. Nobody has any contact for this insurance company they sell.

How Good is Hopper's Customer Service?

Karen H Ddj
Karen H Ddj
Feels Disappointed | May 01, 2025

Customer service representatives are friendly, but problem is still not solved. Promised someone will call or email back about 24 to 48 hours every time, but never call or email back.

Read full quote
Sidnie Yra
Sidnie Yra
Feels Disappointed | Sep 20, 2024

HORRIBLE!!

Read full quote
Fozia M Yfs
Fozia M Yfs
Feels Disappointed | Sep 20, 2024

its was good but my refund is still outstanding

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Lafaye Ihd
Lafaye Ihd
Feels Disappointed | Apr 09, 2024

PISSED!

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Kincade Oso
Kincade Oso
Feels Disappointed | Feb 27, 2024

Guy who answered the phone call was distracted, laughing lod when he answered my called I had to give him three times my confirmation. After telling me that I can cancel my flight he asked me to call the airlines which I know it doesn’t work that way.

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Korea Pcb
Korea Pcb
Feels Disappointed | Feb 22, 2024

Using hopper was good the hotel was not

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Summary of Hopper Customer Service Calls

39.9K TOTAL
CALLS
03:24 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hopper?

Refund Question:

  • “I am trying to claim a refund”
  • “Was issued a refund from Delta”
  • “Refund”

Payments and Charges Question:

  • “You took my money”
  • “Fraud”
  • “Query about flight and extra debit”

Request for Information Question:

  • “Booked a trip on plane and did not send me confirmation email and trip on wrong date”
  • “Help with my flite booking”
  • “To confirm a booking”

Return/ Replace Question:

  • “Wrong dates”
  • “I booked a round trip ticket but the airline said that I don’t have a return flight going back to the Philippines”
  • “Change flight”

Activation/ Cancellation Question:

  • “Hotel Cancelation”
  • “Cancellation”
  • “Cancel member on reservation”

Product/ Service Question:

  • “Trying to book a flight and use my voucher”
  • “Why am I paying $5 for you to fix your technical error”
  • “Complaint”

Cards Question:

  • “My card was charged, but I got a notification that my flight wasn't booked”
  • Unsuccessful booking if you are cardholder, please hang up now
  • “My bank card was used fraudulently”

Account Question:

  • “I’m disabled”
  • “Won't let me claim reward”
  • “I can not claim my referral rewards even though the claim button is green”

Shipping and Delivery Question:

  • “Have not received my refund since August”
  • “Delayed flight issues”
  • “Never received refund”

Staff Question:

  • Spoke to a few of Hopper’s customer service representatives for one and a half year regarding to my refund and promise to call or email me back, but nothing is done. Hawaiian Airline notified me that refund was back to original
  • “Customer service”
  • “Customer Service contact”

Website/ Application Question:

  • “Need to add one night to my booking app will not allow it”
  • “Cycle installation”
  • “Site wont accept credit card”

Employment Question:

  • “Payslip”
  • “I am interested for this job”
  • “Job offer”

Other Question:

  • “Need my booking reference”
  • “Room was very dirty”
  • “Book a flight”

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