Hopper Phone Numbers and Emails

Toll-Free Number:

  • (833) 933-4671

How to Contact Hopper Customer Service?

Most Popular Number:

(833) 933-4671
Total calls: 22 413 Issues resolved: 288 Last call: Mar 28, 2024

What Is the Hopper Customer Service Phone Number?

The Hopper customer service number is 1-833-933-4671. You can talk to a live representative and get assistance with your account or information about your order.

The toll-free Skype Hopper support number is 1-833-933-4671. The Hopper customer service team is ready to help anytime, day or night. You can use this contact for complaints and compliments as well. You can receive a consultation, learn about the prices and place your order.

How Can I Contact Hopper Customer Support via Email Address?

The Hopper customer service contact email is not listed as the option to reach the Help Center team. However, you can use their chat feature to share your concerns with Hopper customer support. Note that you may access Live Chat within their app if you’ve purchased VIP Support. You can enter the chat by tapping the Help icon in the bottom right of your screen. Choose the booking you need help with and select the assistance you require. Tap the Chat button and start the conversation with a live agent.

To receive a written response on your issue, use regular mailing address: 9601 S. Meridian Blvd., Englewood, CO 80112.

Does Hopper have 24 Hour Customer Care?

The Hopper 24 hour customer service is available at the toll-free Skype number. Make sure you have your Support ID ready if you’re calling about existing bookings.

The International customer care number is also operational 24/7. You can reach a live assistant anytime you need help or information.

The Hopper customer service hours for the live chat are 24/7. It is available in the app if you have VIP Support. It is a convenient way to quickly contact support if the phone lines are busy and your inquiry is urgent.

PissedConsumer Club

Contact Information

Hopper Website:

Hopper Help Center:

Corporate Office Address:

Hopper, Inc.
5795 Gaspé Ave Suite 100
Montreal, Quebec
Canada

Other Info (opening hours):

Other Locations:2020 10060 Jasper Ave Tower 1, Edmonton, Alberta T5J 3R8,United StatesMespil Business Centre, Mespil House, Sussex Road, Dublin 4, Ireland265 Franklin St., Suite 1702,Boston,Massachusetts 02110,United States

More contact details

Hopper Customer Service Reviews

1.2 / 5
Bad
Alan P Kkn
The app is providing bad information on hotel fees.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been a loyal customer of HOPPER, according to my home page, because of my bookings I they have planted 14 trees in Kenya for whatever thats worth. I chose a certain hotel for a short trip to Las Vegas and also booked my flight with HOPPER.

The information on fees for this particular hotel clearly was a security deposit for the stay of $100 dollars and no mention of a resort fee. This property has two different hotels on it. One side of the property clearly states a deposit of $100 per night per stay. The other hotel on the property clearly states $100 per stay.

So I chose the hotel with the $100 per stay. Based on the information provided to the public on the app. I came to Las Vegas to help out a dear friend who was in need of a friend. I didnt come to gamble or party.

The price of the hotel per night + the $100 per stay security deposit was in my budget so thats the hotel I chose. When I arrived at the hotel the wanted over $400 for a nightly deposit and resort fee. I am on a very tight budget and 2,000 miles away from home. I had no choice but to pay a total of $144 to the hotel and HOPPER told me they would be able to fix the problem.

So yesterday ( 03/05/2024 after staying there one night I was asked to leave the hotel because I couldnt afford the other $300+ that the hotel was asking me for. So having very little money at my disposal I sat outside on a bus bench for hours trying to get my money back from hopper. So now its been over 30 hours with zero satisfaction and hopper telling me that they will keep me updated on the situation I have heard nothing from them. I keep calling back to their call center in India I believe and they keep telling me they are waiting for a response from their hotel partners for a approval of my refund.

I didnt pay the hotel for the room fee, I paid hopper. I keep telling them that hopper being a multi million dollar company and the hotel being a multi million dollar company thats between them. Hopper is who I paid so hopper needs to pay me back. The in between of the two companies is not my problem.

I was humiliated at the hotel based on bad information from hopper. I would have never booked at that hotel if I knew it would be $144 extra per night. Hopper is giving bad information on their app. The amount Im out is $254.

Its not gonna hurt hopper or the hotel but it forced me to ask a friend to borrow money. I dont do that ever! I will never used hopper again. They are using bait and switch tactics on their app.

One customer service person said its all the hotels fault for not giving them the right information. Thats hoppers responsibility to update their hotel partners policy. Not the hotels responsibility. So after 8 calls to the call center I still have not so much as received a update let alone my money back.

This is bad business practice and false advertising along with bait and switch. I think I will call the Las Vegas Attorney Generals office to see what they have to say along with the Las Vegas BBB. This is unacceptable no matter how you slice it! The last person I talked to just a little while ago told me that I can not talk to anyone above him.

I am infuriated and all I can do is keep calling any of the hopper phone numbers to keep trying to get my money back! Hopper is a bad faith actor and they need to be stopped treating people like we dont matter!

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Celia V Bvr
Needed refunded money taken out 3 times because of a website error never received confirmation email its a mess took 636 hotel refunded the money to them and now I can't get anyone to respond

Only spoke to a person one time can't get them to answer now only 2 options and neither is to speak to a person

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Benoit G Fzn
Losing patience

bought a ticket + HTS insurance with AC on 12|11 and made an error in the exact surname as it appears in the passport. I called AC Concierge services and they recommended to cancel the booking and do it again.

We did that within 24 hours of the purchase.
- AC credited my account instantly.
- surprise HTS never reimbursed.
- with new ticket, HTS is charging $621 for the same insurance, the same day as the $445 charged with the first ticket.
- I contacted HTS who answered back that there was no refunding of any insurance.
WRONG: look at your T&C. Any insurance is reimbursable within 24hours.
I sent a second request and am still waiting.

I also tried to contact customer service based in India or somewhere who hardly understood because of the telephone line quality and they advised me to send an email.
At the end, very poor service and attention, without mentioning the totally unacceptable price change. Unless I am credited within 2 days, I will certainly NEVER use any of their services.

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Guest-5420839
Refund help

my lawyer will be contacting hopper because they tried the wrong female right here period I will make sure y'all go out of business

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How Good is Hopper's Customer Service?

Kincade Oso
Kincade Oso
Feels Disappointed | Feb 27, 2024

Guy who answered the phone call was distracted, laughing lod when he answered my called I had to give him three times my confirmation. After telling me that I can cancel my flight he asked me to call the airlines which I know it doesn’t work that way.

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Korea Pcb
Korea Pcb
Feels Disappointed | Feb 22, 2024

Using hopper was good the hotel was not

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Mikhail Sun
Mikhail Sun
Feels Disappointed | Feb 11, 2024

First time using the app the customer service representative was able to walk me thru

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Nyanna Her
Nyanna Her
Feels Disappointed | Feb 04, 2024

They won't answer because I don't have ID number because I never made reservations . I just want my $45. Back

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Laprecious Xod
Laprecious Xod
Feels Disappointed | Jan 05, 2024

Very disappointed this time around.Not likely to use your site again.

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Davieon G
Davieon G
Feels Satisfied | Nov 15, 2023

Very Satisfied, Hopper gets my vote!!

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Summary of Hopper Customer Service Calls

39.4K TOTAL
CALLS
01:06 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hopper?

Refund Question:

  • “For refund”
  • “Refund”
  • “Refund that never went through”

Payments and Charges Question:

  • “A charge Im not aware of”
  • “I have a payment for my hotel but no booking”
  • “Ticket was not booked but payment made”

Request for Information Question:

  • “I need to speak to a live operator I am unable to deal with anything further I cannot compute or I don't understand anything I don't read well I have a disability I need to speak with someone I have a disability I am disabled so I need to be accommod”
  • “I was never able to check into my place and I tried to get a refund”
  • “Reservation support”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancelation on my house reservation”
  • “Is my ticket good for a year if I cancelled my flight”

Return/ Replace Question:

  • “I need to change a name on a hopper ticket”
  • “Change my flight without telling me”
  • “Change flight”

Product/ Service Question:

  • “Can buy tickets.”
  • “To book a flight from Metro Detroit airport to Marquette Michigan at Sawyer international airport”
  • “Booking issues”

Cards Question:

  • “Card was charged but no hotel was booked”
  • “Credit card”
  • “Card declined”

Account Question:

  • “Money taken from my account”
  • “My credit acct $1468.80”
  • “Flight been blocked due to no visa through a connecting country”

Shipping and Delivery Question:

  • “Didn't get refund”
  • “Didn't get confirmation for a flight I just booked”
  • “Hopper got a credit for my trip. I think I should get the credit for my trip. I was unable to speak to someone there so I tried contacting them through you. I was unsuccessful. I could not speak to anyone.Thank you,Karen & David Capell”

Staff Question:

  • “Customer service”
  • “Needing to speak with a manager”
  • “After paying online got to actual rental was refused service said had no vehicle paying online.”

Website/ Application Question:

  • “Pool closed for maintenance and didn't say it on website”
  • “App not working”
  • “App issues”

Employment Question:

  • “Payslip”
  • “I am interested for this job”
  • “Job offer”

Other Question:

  • “Bookings”
  • “My Reservation”
  • “Switch reservation”

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