Contact Hopper Customer Service
Hopper Phone Numbers and Emails
Toll-Free Number:
-
(833) 933-4671
Hopper Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hopper Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hopper is 8339334671. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 22 minutes.
Be prepared for the call as Hopper may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hopper Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hopper is 8339334671. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 22 minutes.
Be prepared for the call as Hopper may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Hopper mainly because of refund, request for information, payments and charges.
33% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Hopper Website:
Hopper Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:2020 10060 Jasper Ave Tower 1, Edmonton, Alberta T5J 3R8,United StatesMespil Business Centre, Mespil House, Sussex Road, Dublin 4, Ireland265 Franklin St., Suite 1702,Boston,Massachusetts 02110,United States
Hopper Customer Service Reviews
I booked my international ticket with one connection. They booked a separate ticket for each leg, which made me pay a huge amount for extra baggage on each connecting flight.
They even booked a low-cost carrier with zero check-in baggage.
I called the helpdesk and they weren't able to help with anything and didn't give me any options. They use an automated system for booking tickets which does not even understand how tickets must be booked.
How Good is Hopper's Customer Service?
Summary of Hopper Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hopper?
Refund Question:
- “Refund for the booking”
- “Refundd”
- “Refund of charge of 88.25”
Payments and Charges Question:
- “Charge”
- “I just booked a ticket and I was charged extra $25”
- “A double charge”
Request for Information Question:
- “Need help with reservation now”
- “I need help with my flight”
- “Reschedule flight”
Activation/ Cancellation Question:
- “Cancel fee”
- “Canceling flught”
- “Make sure plane ticket is canceled”
Return/ Replace Question:
- “Flight change”
- “Change”
- “Change reservation”
Product/ Service Question:
- “Want to add travel insurance to my ticket”
- “Can't buy a ticket”
- “Can buy tickets.”
Cards Question:
- “My card was charged, but I got a notification that my flight wasn't booked”
- Unsuccessful booking if you are cardholder, please hang up now
- “My bank card was used fraudulently”
Account Question:
- “Money taken from my account”
- “My credit acct $1468.80”
- “Flight been blocked due to no visa through a connecting country”
Shipping and Delivery Question:
- “Never received refund”
- “Didn't get refund”
- “Didn't get confirmation for a flight I just booked”
Staff Question:
- “Customer service”
- “Needing to speak with a manager”
- “After paying online got to actual rental was refused service said had no vehicle paying online.”
Website/ Application Question:
- “Having problems with website's”
- “Pool closed for maintenance and didn't say it on website”
- “App not working”
Employment Question:
- “Payslip”
- “I am interested for this job”
- “Job offer”
Other Question:
- “Car rental unable to be picked up”
- “Name change”
- “Flight disruption”
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