Hopper
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORST SERVICE EVER!!!
Hopper replies asking me to contact them regarding my issue.Me contacting you is WHAT CAUSED THE ISSUE!!!Ridiculous!!!
- Everything and horrible service
Preferred solution: Full refund
User's recommendation: DO NOT USE HOPPER EVER IF YOU WANT TO KEEP YOUR MONEY!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service I have Ever Experienced
- Easy to use
- Holds customers money hostage
- Bad costumer service
- Does not offer appropriate resolution
Preferred solution: Full refund
User's recommendation: Avoid Hopper at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking
Preferred solution: Full refund
User's recommendation: Beware
I can't get a hold of anyone!!!!
Preferred solution: Full refund
User's recommendation: Nope!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissedddddd offfffffff
- Scams your money
Preferred solution: Full refund
User's recommendation: Don’t use hopper!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund help
- Idk
- Customer service does not exist
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund even when I cancelled within 30 minutes of booking since had to cancel vacation as a relative passed away.
- Luring prices
- No customer service help unless you pay extra cad 30
- Never get back even after committing to reach back in 24 hrs
- No surety of hearing back even after paying cad 30
Preferred solution: Full refund
User's recommendation: Use any other app but not Hooper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Apology
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want compensation
I want the public to know you do not have to put up with this treatment. The owner of Hopper is good and well off.
They would never out their family where I ended up due to their lack of customer service. Editing, my conversation is very one- sided and made me look like a bad person. I wish they wouldn't of sent it, it just got it all going again. It is illegal to that.
Attorney reached out to me. They said they wouldn't meet my request for what I feel would have been equal compensation because they met my initial request. True they did, BUT truth BEFORE the whole editing of my emails. I don't want to hear from them again unless they want to meet my compensation request.
I will lel attorneys handle it. This whole thing gas cost me hundreds of dollars in hotel fees, disconnection fees. I'm so done with see pictures of where I ended up. Oh, the bathroom ceiling, I tried to make that fill a bit more sanitary BY TRYING to cover the ceiling.
It won't let me pics or I would show you. I did sow
User's recommendation: Absolutely not
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaGot charged for hotel. No confirmation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble booking by Hopper - money not refunded
Hopper had a glitch in their app that was acknowledged by them but they never issued a refund. Apparently they keep dragging you on and never proceed to refund by their mistakes.
- Dont return your money despite their mistake
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was refused stay at the motel 6
- That hopper offers good service
Preferred solution: Full refund
User's recommendation: Don't go to that motel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange in booking not reflected on the app.
- Easy to use
- Great customer service agents
- Flight bookings change randomly and not correctly shown in app
Preferred solution: Booking to be reflected correctly in the app
User's recommendation: Watch your bookings and email from Hopper carefully. Be prepared for the app to have the wrong information about you flights, etc. Get confirmation numbers when you contact Hopper to change or check your reservations.
Ridiculous rip off
User's recommendation: Don’t use hopper huge joke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Nonexistent service
Company fixed the issue and I have been provided with apology.
I have been on the phone all morning close to four hours to try and get this resolved and get an earlier flight. So far nothing, I had to pay $33 for the VIP service just to get someone to answer the phone and help me with the problem that they created
- Good to look up prices in flight times
- No service
Preferred solution: Service. As a travel agency they should have notified me that my flight had changed, and I would be unable to make my connection. They just passed the buckand blamed the airline.
User's recommendation: Don’t use this company – book it yourself with the airline
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Thank you for the review! We're sorry to hear about your experience.
We are unable to directly assist you through this platform due to privacy concerns; however, please go to the following link for further information on contacting our customer support, and we will be pleased to assist you. https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP